Hospitality Consulting
To stand apart from the competition, you must first stand together as a team
What is Hospitality?
In a transactional sense, it’s the relationship between the guest and the host (in a restaurant, this is the venue and its entire staff, not just the person working the host stand) - But this just scratches the surface of what Hospitality truly means.
Hospitality is kind, thoughtful, and intentional. It is more than a concept, it is a culture. Although a great restaurant experience must include great food, a bad restaurant experience can be achieved through bad service alone; and a successful establishment will always put hospitality above all else.
We will work with you, your management team(s), and your hourly staff, to evaluate, redefine, and set in motion a cultural change that embodies all that is Hospitality.
First and foremost, Hospitality is about trusting and empowering your staff…
If your staff does not feel confident and empowered, they will not be able to provide the best service to your guests. We take an in-depth look at your current training practices and work with you to refine them so your staff can feel confident in their ability to provide good service.
It starts from the top…
It can be hard on the ego when evaluating what is not working well for your business and realizing that everything starts at the top. That being said because a culture breeds top-down, you are in the best position to make a positive change. Our team can give you the tools you need to creat meaningful and lasting change for the betterment of you, your team, and your business.
Book a Consultation
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